We can arrange travel insurance for you or provide you with a quote or general information about the travel insurance options available to you. Travel documents may be subject to certain conditions and/or restrictions such as, but not limited to, being nonrefundable, non-date-changeable, and subject to cancellation and/or amendment fees. Always free! Save your details for a quick and easy checkout process. https://travel.state.gov/content/travel.html, www.libertytravel.com/flights/baggage-fees.jsp, https://www.studentuniverse.com/about-us/privacy-notice. Please be advised that there are compulsory pre-registration requirements for their visa waiver programs. StudentUniverse enables instant accommodation reservation and payment (full or 10% deposit) through our website. You will be given immediate feedback on whether the code worked and if not, why. On the booking of any accommodation you will receive a reference number and a booking confirmation email from hotelinfo@studentuniverse.com. If you do not receive an ATOL Certificate then the booking will not be ATOL protected. Baggage is entirely at owner's risk. If the credit card is declined, you guarantee that you will settle any amounts owing to StudentUniverse immediately by money order or payment in cash. Where we disclose your personal information to a third party overseas recipient, you agree that the recipient may be located in a country with laws that do not protect personal information as stringently as those of the UK. Our registered office is at Level 6, CI Tower, St Georges Square, High Street, New Malden, Surrey, KT3 4TE. If you wish to cancel your flight ticket, you must contact us by phone in advance of your flight boarding. References to us, we or our mean Flight Centre (UK) Limited, company number 02937210 (trading as StudentUniverse). And in case you didnt know, you dont have to be a student to book on StudentUniverse. Change rules and fees can vary tremendously. Packages cover a We are experiencing unprecedented volumes of calls and messages at this time. The merchant should process the refund through the same technology used to make the original sale. Sometimes airlines provide us with fares they do not want displayed to the general public. The lead-named traveller must provide written notification. We are not responsible for the provision of the excursion or tour or for anything that happens during the course of its provision by the operator, except to the extent caused by fault on our part. If your travel is further out, please wait and call us closer to your flight or message us via email or facebook messenger. Youll be able to use it on StudentUniverse, for flights operated by that airline. Delta and American Airlines are just two examples of major airlines now allowing credit to be used through 2021. These charges can be up to 100% of the cost of the booking, regardless of whether travel has commenced. All travellers must have a valid passport for any international travel and many countries require at least six months validity from the date of return. We cannot guarantee the accuracy of any ratings set by accommodation providers. These policies and rules are binding on you, so be sure to review them before purchase. This fee may be reduced from our standard fee due to the circumstances, and used to cover things like the costs of requesting a refund on your behalf. By making the reservation with a credit/debit card, you authorize us to make a charge against that card. are beginning to reopen to travelers who have been vaccinated. If you cant answer your phone anytime, it may be better to DM us so that you wont miss our messaging back (please note, we still may not be able to respond right away). Many of the flights and flight-inclusive holidays on StudentUniverse.co.uk are financially protected by the ATOL scheme (under Flight Centre (UK) Limiteds ATOL number 4267). If you don't see a credit that you think should be there, give us a call. If your flight gets cancelled by the airline and you still need to fly your best options are to either call us so an agent can re-book you or simply purchase another flight. Airlines have specific guidelines for minors traveling without an adult (Unaccompanied Minors). We are committed to protecting your personal information and will process your personal information in accordance with our Privacy Notice, available online at studentuniverse.co.uk/students/privacy-notice or in store. Most of these changes will be minor and we will advise you of them at the earliest possible date. This table is for informational purposes only. To view and book these flights you must be logged in and a confirmed member of StudentUniverse. Travel documents, including, without limitation, airline tickets, hotel vouchers, tour vouchers or any other document (whether in electronic form or otherwise) are used to confirm an arrangement with a service provider. You also can't split it between multiple flights. If the new flight is cheaper, you won't have to pay anything extra, but you won't get the leftover credit back either. Please see our Contact Us page for info specific to COVID-19 / Coronavirus. Studentuniverse Refund Policy Promo Code You may check the link for Studentuniverse Refund Policy Promo Code. StudentUniverse is part of the Flight Centre Travel Groupone of the world's largest travel companies. Yes, and this depends on the airline's policy. In short: better safe than sorry, you should get a COVID test before you travel somewhere by plane. Your refund and remedy rights as set out in these Booking Conditions are subject to your rights under the Package Travel Regulations and the Consumer Rights Act 2015. For any excursion or other tour that you book while on travel arranged by us, your contract will be with the operator of the excursion or tour and not with us and your legal rights in connection with such excursion or tour will be against that operator. To use your promo code, enter it in the space provided on our checkout page. Keep in mind that Basic Economy flights and partially-flown itineraries are not eligible for refunds. No. You may check and correct any input errors in your booking up until the point at which you submit your order by clicking "Finalise Order". A refund must never exceed the original payment amount. period of more than twenty-four hours or include overnight accommodation. We are trying to help as many people as possible as quickly as we can. Other examples of minor changes include alteration of your flight departure time by less than 12 hours, changes to aircraft type and change of accommodation to a comparable or higher standard. Many times the airline shown on your ticket is not the airline you actually booked your ticket with (i.e. Forced overnight stays for any reason, including changes of itinerary, are not the responsibility of StudentUniverse. The relevant travel service provider, and not StudentUniverse, will be responsible to you for the provision of the relevant travel service. Yes, same airline. Please refer to the existing refund policies and tuition and fee information which apply under normal circumstances as the following only apply to current COVID-19 and other campus closure concerns. Are the prices I see on your site in U.S. If you want to cancel or change your flight and you know and agree to your airline's policy, you can do so yourself by going to the "My Trips" page and following the prompts. A flight disappearing from your account typically means that the airline has cancelled it. These policies and rules are binding on you, so be sure to review them before purchase. However, you can use a debit or credit card with a billing address outside the United States and Canada for all purchases. If you do not obtain the necessary travel documents, you will be denied boarding and lose the full value of your ticket. Airlines have been updating their policies regularly as the situation is changing. Sign up. Travel Clinics, operated by Masta Limited, provide comprehensive travel health advice and same day vaccination and anti-malarial services. Choose one of them and take advantage of the discount! Tuition. accommodation (c) vehicle rental or (d) other tourist services Please understand that travel service providers may not be able to accommodate every request. It is a requirement for some air carriers to provide personal information, including passport information, about all passengers on their aircraft. If a student does cancel prior to the start of university classes, 100% of tuition and fees will be refunded.. Withdrawal or cancellation occurs on the calendar day that the . Standards and ratings may vary between countries, as well as between providers. If you want to pay separately, you will need to make multiple purchases. If we have several people messaging us for the same problem, it actually slows us down and takes time away that could be spent helping more people. increases before full payment and increases attributable to government-imposed taxes or fees after full payment will be your responsibility) applicable to your purchase. All flights are non-transferable and cannot be used by anyone other than the ticket holder. It is entirely at the airlines discretion to provide you with a seat on a later flight. StudentUniverse (or any of its affiliated entities) acts as a travel agent only. We offer exclusive student flight discounts that cant be found anywhere else and offer steeper flight and travel deals when we know students want to travel. You must not make any booking unless you understand and agree with these Booking Conditions. In the event of schedule changes, failure to reconfirm any sector of your itinerary may result in you needing to purchase a new flight. On occasion, refunds of payments for these services are justified, pertaining to non-use, equipment failure, or related reason. Search for the total number in your party and log in (or Sign up) as yourself. You may acknowledge and agree to these Terms: (i) electronically, including by e-mail; (ii) by handwritten signature; or (iii) by your payment of the invoice and/or your use of the services provided by StudentUniverse or any other travel supplier related to your booking. How do I change or cancel my flight ticket due to COVID-19 / Coronavirus? If you have a layover, you should check if there are transit requirements for that country as well. It is the responsibility solely of the hotel to deduct the discount upon your arrival. If your flight has been canceled by the airline, we will be happy to submit a request to the airline on your behalf for a refund. I called StudentUniverse to get a refund on my flight, and I repeatedly told the woman on the phone to cancel my flight under my name and not my friend's. I even confirmed with my birthdate, but she just said "yeah, yeah, yeah whatever" the entire time, and it turned out at the end that she didn't cancel my flight, but my friend's instead, and . Its important you read your airlines policies for any restrictions as we are bound to each airlines policy. You can contact our customer support line 24hrs a day, 7 days a week from wherever you are in the world: +44203 056 7993 if you booked through a consultant; or. StudentUniverse is part of the Flight Centre Travel Groupone of the world's largest travel companies. That depends on a variety of factors, including the Covid case levels in your home and in the destination, your personal health and comfort levels, the restrictions of your home country and destinations and other factors. Student hotels & hostels Regardless of the type of arrangement you book with us, the provider of your travel service will have its own terms and conditions (such as airline conditions of carriage, accommodation or car hire terms or tour organiser terms and conditions). StudentUniverse is committed to protecting the privacy and confidentiality of your personal information. It is because by booking tickets from the StudentUniverse, you give the platform a right or consent to verify your current enrollment status. Our liability will in all cases be limited in accordance with and/or in an identical manner to: (a) the terms and conditions of the travel service providers that provide your travel arrangements (which, by making a booking with us, you acknowledge form part of these Booking Conditions) - and (b) relevant international conventions, including the Carriage by Air Conventions (within the meaning given in section 1(5) of the Carriage by Air Act 1961), the Athens Convention of 1974 on the Carriage of Passengers and their Luggage by Sea and the Convention of 1980 concerning International Carriage by Rail. You therefore agree not to look to StudentUniverse and/or its affiliates, parent company, employees, shareholders, subsidiaries, officers, directors, successors, agents, and assigns with respect to any act or omission of such providers. All refunds will be delayed until the situation stabilizes. On the ticket, they have a link to go to the website of the airline. To verify your current enrollment status we may need to contact your university or college. If a deposit was paid by credit card, you agree that the card may be debited for final payment without further approval by the balance due date. When booking accommodation you will receive a reference number and a booking confirmation email from StudentUniverse on behalf of the accommodation provider. Your rights under your contract for travel arrangements will depend on the type of travel arrangement you book with us, which will be either a booking for package travel or for one or more individual travel services. As a workaround, the airline requires a new set of tickets to be paid upfront and issued with travel dates completed . If any part of a payment is non-refundable, the merchant must declare this fact in a written No Refund or Cancellation Policy to that customer before the refund is processed. Any booking you make will be with the relevant travel service provider and not StudentUniverse. In addition, StudentUniverse has its own cancellation policies and rules to which you also agree: Cancellation received 60 days or more before departure of first product to depart in relevant booking: Deposit to be held. In addition, and without limitation, StudentUniverse is not responsible for, and need not make any reimbursement or refund for, any injury, loss, death, inconvenience, delay, or damage to person or property in connection with the provision of any goods or services if resulting from acts of God, force majeure, illness, disease, pandemic, quarantine, acts of war or civil unrest, insurrection or revolt, embargoes, blockades, boycotts, animals, strikes or other labor activities, criminal or terrorist activities of any kind, overbooking or downgrading of accommodations, weather conditions, sanitary conditions, lack of medical care, mechanical or other failure of airplanes or other means of transportation, any failure of any transportation mechanism to arrive or depart on time, or any other matter not within StudentUniverses direct control. advance purchase tickets and non-flexible fares) may not be changeable after a reservation has been made and any alteration could incur a cancellation charge of up to 100% of the service cost. Beginning January 26, 2021, all travelers entering the USincluding US citizenswill be required to provide proof of a negative COVID test taken within 3 days prior to your flight. We bring to your attention the existence of a 'Community List', which contains details of air carriers that are subject to an operating ban within the EU. No compensation is payable in respect of minor changes. Cancellation received 59-30 days before departure of first product to depart in relevant booking: Deposit shall be held and an amount equal to 50% of the remainder of the payments made by you in respect of the cancelled product shall be refunded to you. This lists what is financially protected, where you can get information on what this means for you and who to contact if things go wrong. Travel guidelines are continuously changing as the situation continues to evolve, but we're keeping an updated list of where you can travel, and what guidelines or restrictions are in place, on our blog. StudentUniverses obligations to you are to make travel bookings on your behalf and to arrange relevant contracts between you and the travel service providers. You acknowledge that we deal with thousands of travel service providers around the world (some of which are very small operations or are located in countries with laws, and/or in regions with technology, which may not be advanced as those existing in the UK). Prices are subject to increase prior to the time you make full payment. StudentUniverse is not responsible for providing you with this information. Please review your travel documentation carefully and advise us immediately of any errors in names, dates or timings. Visit the Travel Clinic website or speak to your travel consultant to make an appointment. The Foreign and Commonwealth Travel Advice Unit may have issued information about your travel destination. If any dispute arises between you and us, the laws of England and the jurisdiction of the English Courts will apply. When you buy an ATOL protected flight or flight inclusive travel through us you will receive an ATOL Certificate. Most airlines have issued one free change and you may be eligible to cancel for future credit. If you do not, for any reason, any refundable amounts will be forfeited to the airline. To the extent of any inconsistency between a travel service providers terms and conditions and the terms and conditions set out herein, the travel service providers terms and conditions shall prevail, save to the extent that any provision in the travel service providers terms and conditions is deemed to be invalid or unenforceable. Flexible Airline Policies: Coronavirus last updated: 29 June 2021 Each of StudentUniverse's 220+ airline partners has their own policy regarding refunds and cancellation waivers due to the coronavirus. Your help in finding any issue that our QA team missed would be greatly appreciated (and is usually rewarded). In securing the reservation with your credit card details, you confirm that you and all travelers are over the age of eighteen (18) and that you are solely responsible for the remainder of the payment to the accommodation provider upon arrival. All you have to do to unlock our exclusive student and youth fares is sign up for a FREE membership. You should save and/or print a copy of these Booking Conditions at the time the booking is placed. The Student Union charges for various services including, but not limited to, audio-visual equipment rental, facility rental, technical assistance, and graphic design and related printed/copying. We encourage you to review the privacy notices of any third party service provider whose services we arrange on your behalf. Please let us know of any special requirements you may have for your travel arrangements such as special meal and seating requests, room type or disabled access. If you do not fly on the departure portion of your reservation, you will lose the full value of your ticket(s). We know, its very confusing! Log in to your account on our website and go to My Wallet to view your credit. The request process may take up to 4-6 weeks due to the overwhelming volume of requests airlines are receiving. For students and those under 26, our cheap flights, hotels and tours make it affordable to travel anywhere you want to go. If we, or the travel service provider identified on your ATOL certificate, are unable to arrange or provide the services listed (or a suitable alternative, through an alternative ATOL holder or otherwise) for reasons of insolvency, the Trustees of the Air Travel Trust may make a payment to (or confer a benefit on) you under the ATOL scheme. You should be able to view your travel credit in the "My Wallet" section of your account when logged into our site. For any fare we advertise, we first check to make sure there are some available seats. We do not warrant the accuracy of information provided by any external service and accept no liability for any loss or damage which you may suffer in reliance on it (except to the extent caused by fault on our part). Please check your airline's policy. It is important that you ensure that you have valid passports, visas and re-entry permits which meet the requirements of immigration and other government authorities (including, in certain cases, visas for transit points). Log in to get the phone number and call our agents, who will help you book over the phone. Since we incur costs in cancelling your travel arrangements, you will need to pay our administration charge of 125 per person per booking (or such other amount specified in your travel documents). Certain airfares and services (including some packaged airfares and services) are booked at especially competitive rates which may require payment in full at the time of booking and may be non-refundable. The active codes can always be found on our Promo Codes Page. There are additional requirements if the child is travelling with only one parent, with neither biological parent, or unaccompanied. However, reimbursement by an airline of the cost of a flight that forms part of a package does not automatically entitle you to a refund of your entire package travel arrangement cost from us. Yes! Name changes are not permitted in any instance (subject to the section below If you transfer your package holiday). No representation or description of the protection made by StudentUniverse to you constitutes a binding assurance or promise about the protection, and you agree not to rely upon any such representation. Please be aware that overseas safety and hygiene standards are often lower than in the UK. Please note, if you cancelled your reservation prior to the airline canceling your flight, you may no be longer eligible to request a refund as you were the one to opt for cancellation. Change rules and fees can vary tremendously. Please be patient with us and know that a real human is on the other end of your call or chat answering your questions. If, for any reason, any travel service provider is unable to provide the services for which you have contracted, your remedy lies against the provider, and not against StudentUniverse. Some countries have reopened borders to international travelers, with guidelines or restrictions. Your travel credit and expiration date can be found in My Wallet. It is strongly recommended that you communicate any complaint to the travel service provider in question as well as your travel consultant without delay. If you are traveling internationally on a roundtrip or one-way ticket, some countries have additional passport/visa requirements. You must read all applicable travel service provider terms and conditions carefully because in every case they will apply to the provision of your travel services. All insurance questions have to go directly through Tripmate, or whatever insurance company you purchased through. Further information on the Code and ABTAs assistance in resolving disputes can be found at abta.com. For all passport holders, our consultants can obtain specific information from an external visa advisory service provider on your behalf (if you wish, we can assist you to obtain visas through this external service and fees will apply). This is very common, just make sure you have the card holder's permission! We may also disclose your personal information to our overseas related entities and to service providers who perform services for us within and outside the UK. Please confirm which airline your credit is with by visiting My Wallet. The student will receive said student discount only upon arrival and only if a valid Student Identity Card is presented to the hotel. Please note, your ticket may still be subject to StudentUniverse cancellation fees as per the penalties listed under the rules of your ticket. Some countries also require a machine-readable passport and/or unstamped available pages. For updated testing or vaccination requirements by country, check out our list of where Americans can travel right now for details. We believe that travel is essential to a modern education and that students return enlightened and inspired. If you have any objections to your personal information being disclosed to an overseas recipient, please let us know. The tuition rate in force for all programs is based either on program or modality.