bt openreach engineer working hoursbt openreach engineer working hours

Monday 9th June 2014. My dad spent a lengthy time in the live chat with someone who did not understand the problem and couldn't provide us with an engineer visit promptly. The cookies is used to store the user consent for the cookies in the category "Necessary". Within 10 working days, Openreach will have completed their survey. It could be Sky's Openreach account number, for the details that ISPs have given them. Openreach engineer appointments run from either 08:00 - 13:00 or 13:00 - 18:00 Monday - Saturday. This cookie is set by GDPR Cookie Consent plugin. The working pattern of Openreach is quite good as it is more of an employee-centric firm rather than a Customer-centric firm. Analytical cookies are used to understand how visitors interact with the website. 'Openreach' Engineer walked out after unable to reconnect one of the phone ports, Re: 'Openreach' Engineer walked out after unable to reconnect one of the phone ports, (If I have helped you in any way please click the thumbs up. If my premises is a 'Listed' building is there a way of providing Fibre to the Premises (FTTP)? We don't ask for any formal qualifications. The live chat person wasn't at all helpful and actually closed the chat without resolution. BT won't send no one out because @SkyHelpTeam are my provider. I've checked with Openreach and they've confirmed an engineer is scheduled to work on the fault today Richard between 8-1 however access is required to the property so . We have confirmed to the CWU that we wont be reopening the 2022 pay review, having already made the best award we could. If so then thats nothing to do with Openreach, theyre not one of their Contractors and wouldnt have organised for one to visit. This situation is very frustrating and all caused by this engineer and we have been left to try and fix the issue that he has caused. They'll aim to do this within 5 working days of you placing your order. Qube are employed directly by BT to do Internal Home Checks. Members of the Communication Workers Union (CWU), including call centre workers and engineers, will hold a 24-hour strike, after similar action on Friday. Response was given fairly soon after initial slection. If a charge is likely, well let you know. Talk about pass the buck BT! on Later in the evening my dad received at the exact same time, an automated phone call and a text from BT saying there would be an engineer visit between 1-6pm Wednesday and the other stating someone was coming Thursday morning. For more information about careers as an engineer with Openreach please visit www.btplc.com and visit careers. Trying to get your Service Provider to send out a BT Openreach Engineer can be a very stressful, time consuming endurance test. Asked 8 September 2022 Management Answered 8 September 2022 Answer See 1 answer Can you do overtime as a wifi engineer straight away,or how long before you can do overtime ? The CWU general secretary, Dave Ward, said: Since BT Group workers have been forced to take historic strike action in defence of their standard of living, just like in the pandemic, working class people will step up to the plate when employers and politicians fail, and are ready to put need before greed. I am seemingly stuck in the 1970s - unable to get a working phone line/broadband from BT.When my broadband failed in mid June, Openreach engineers traced the fault to the local cabinet. Everything at our end is fine and he put his cable tester on the line to find there is a fault 34 meters away from our test socket. To change your appointment: You can also easily change engineer appointments using the BT Business app. If you cant change your appointment, chat online or call us and we'll do it for you. Andy Kerr, a CWU deputy general secretary, said: On Friday, BT Group workers took strike action and received overwhelming support from the public. Ring sky told an engineer will come out in the next 48 hrs. Message 3 of 4 (2,131 Views) 0 Anoush Aspiring Hero Posts: 2,568 Thanks: 571 Fixes: 139 The phone stopped working, and our broadband was down for about three hours but then came back at very slow speeds. Orders and upgrades. Theyll need to get in touch with you, so please give us your mobile number for us to share. and. Edited by XRaySpeX (Sat 05-Apr-14 22:35:46). Text HELP and your landline phone number to 61998 BT Broadband will run some test You'll get a follow up call within 30 minutes It's really that simple to contact BT Broadband by SMS. Damage to equipment within your premises caused by lightning or power surges. The engineer will come into your home and disconnect your old hub, so you will briefly be without broadband. on He took a look and said it was related to the amount of extensions, which we said had been cut down after the fun and games of last year (My previous thread is here & with the help a lot of Neil, a great mod here, we actually got some resolution:https://community.bt.com/t5/BT-Fibre-broadband/BB-drop-outs-for-past-2months-noise-on-line/m-p/20571). My dad said we needed the one downstairs which he had already disconnected. Do openreach/ BT engineers work 24/7 ? 13h06, I just wanted to provide to the mods and@NeilO. We publish our charges in our terms and conditions charges schedule. Have you got the head for heights needed to train as an engineer at Openreach in Peterborough? Then just follow our step-by-step guide to install your broadband yourself. Out of these, the cookies that are categorized as necessary are stored on your browser as they are essential for the working of basic functionalities of the website. Accept cookies to experience the full functionality of this page. Job Responsibilities: Undertake poling when required Work on The BT subsidiary Openreach is to hire more than 5,000 engineers to accelerate the rollout of next-generation full-fibre broadband across the UK. A man whose body was recovered following a major river search has been named as 32-year-old Alun Owen. To achieve this, BT's Openreach division is recruiting 2,500 people for engineering jobs and estimates its construction partners will take on 2,800 more. Hi Dave, the Engineer's work for our suppliers at Openreach but if you DM over the name on the account, BT account number and full address with postcode I can have a look and find the Engineers details and arrange to send feedback over to their manager. Instal a new Telephone Extension Socket Contact BT for help and support with your BT broadband, TV, home phone or mobile. Contact BT. - Providing data governance through all operational teams in order to maintain and improve data quality. Company Bt Openreach Location United Kingdom, England, Exeter Last Update 2022-01-20 There's more to Openreach than meets the eye. They showed their strength but on Monday they will show their generosity. Normal for Openreach is 5 days a week 7.12hours a day. 26/04/2017. Necessary cookies are absolutely essential for the website to function properly. https://community.bt.com/t5/BT-Fibre-broadband/BB-drop-outs-for-past-2months-noise-on-line/m-p/20571 https://www.openreach.com/help-and-support/when-to-get-in-touch-with-openreach/complaints-policy. Work programme gives an insight into life as an Openreach engineer National press office If you have a media enquiry, please contact the External Communications team at Tl: 0800 9177550 https://www.bt.com/media-enquiries Address 1 Braham Street London E1 8EE Customers If you are a customer, please call our customer service number Tl: 0800 800 150 All in a day's work | 17 comments on LinkedIn Just wish we had it for the first visit and not had to deal with the unprofessional behaviour of the first guy. This has been a nice experience and I wish the best to Arran in finding work.. on Again, no one turned up. When you contacted BT, it said it had not booked that engineer and did not know about the work. Network access provider Openreach, which supplies broadband and Ethernet services to ISPs and businesses across the United Kingdom, has begun re-branding their entire fleet of engineering vans and other paraphernalia - seemingly in order to underline their independence from BT and to better reflect their strategy.. So confused as heck, we waited until yesterday afternoon and an actual Openreach engineer turned up. BT then offered 25 for each missed appointment, but rejected your request for the 8 a day compensation that phone companies are supposed to offer if, after two days, service is not restored. More than 40,000 workers at telecoms giant BT are to take part in two 24-hour strikes in a row over pay, their union has announced. All depends when your manager wants you I guess. Include an address and phone number. We explained everything and he got to work fixing the previous engineers work and then took a look at the internet issue. @bt_uk. You'll work as part of a two-person team, undertaking small civil engineering work in both highway and customer property, helping us to connect people and build the best digital future for the UK. Sat and sun are classed as normal days but there is 4 day weeks or even 9 day fortnight. The cookie is used to store the user consent for the cookies in the category "Performance". How to report a BT line fault or broadband fault. Now, most of my time is spent in the workplace, where I get to work alongside experienced engineers and learn on the job. [ link to this post] I have a line fault that needs to be fixed. "This is not a case of an employer refusing to meet a union's demands - this is about an employer refusing to meet us whatsoever," he said. I'm wondering will there be engineers working on a saturday? business, Protecting consumers & delivering content, UK individual Capital Gains Tax & your BT shares, Helping families build digital confidence, Tackling the digital divide during lockdown, Supporting small business in the digital economy, Taking a responsible approach to technology, Addressing online harms and illegal content, Digital Impact & The union will mount picket lines outside company offices across the UK and is asking people to bring food, which it will deliver to local food banks. Working from home no service passing the buck. Will, Danny, Nicholas and Vincent pulled out all the stops to fix a lengthy wire damage and get a customer reconnected within 24 hours. The ISP said it can take up to 72 hours. The cookie is used to store the user consent for the cookies in the category "Other. The union was . sector, For global An engineer visit is requested, and no fault is found. Do I have to pay for this visit? View all small & medium business solutions, Cyber attacks don't come with friendly warnings, The Future is Now: insight for your business, Save time, manage your account, and check your services at your fingertips, Find out more about the BT Business app and how to download it. Thing is there is a lot of stuff under footways so you can't go mad. BT Openreach What a great place to work! At conservative gathering, Trump is still the favourite. The fault is due to damage caused by someone at the customer's premises. I have a line fault that needs to be fixed. You can view these money saving ideas by clicking HERE. My step mum, who is in a care home in Melbourne and suffers from anxiety, relies upon our weekly call, the kids cant do their homework and I have spent well over eight hours talking to BT over the last three weeks with absolutely no progress. A specific time cannot be given and access must be available for the entire slot. Filter Found 9 of over 168 interviews Sort Popular Popular Most Recent Oldest first Easiest When someone did arrive, they told us the fault was in the street and that he needed to book temporary traffic lights, with council permission required, and it could take seven days to fix. It says: Were very sorry about the problem with NJs broadband service. The Case of a 6 Year Wait for an Unfinished Openreach FTTP Build; Boss of Liberty Global Slams Openreach's "Desperate" FTTP Price Cuts; Winter 2023 Update on Project Gigabit UK Broadband Rollout; Deutsche Telekom Ponders Future of its 12.5 Percent BT Stake; Openreach UK Rebranding All its Logos and Engineering Vans Overtime is usually available so the minimum . Overall I feel Openreach is a good employer and treats you fairly, they provide a good and competitive work package and whilst things could be improved in the structure and provision of training the company does provide a good working environment and I enjoy working for them. Suitable recruits were initially identified by Jobcentre Plus and invited to an open day and interview. If the fibre cable is not near you, it may need major external work (involving road closures for example) before an engineer can install an ONT. They are completely useless but Openreach Engineers dont tend to mind them because their incompetence generates revenue for Openreach when they have to go out and fix their mess. If you currently work for the BT Group please apply directly through the Internal jobs board. And once you've got some experience under your belt, there should be opportunities for overtime. these comments are my own and in no way represent any company that i may or may not be linked too. Soon after you sent your letter to us, your service was patched up by an Openreach engineer working on a property nearby. Interview. I interviewed at Openreach (London, England) in Sep 2020. 30-03-2021 My dad then received an email later saying that we was receiving a engineers visit on Wednesday 31st and then received a text stating there would be a visit Thursday(today). document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); We use cookies on our website to give you the most relevant experience by remembering your preferences and repeat visits. Ex open reach engineer here, up until 5ish years ago. If you need help email your.problems@observer.co.uk. VideoRussian minister laughed at for Ukraine war claims, The children left behind in Cuba's mass exodus, Xi Jinping's power grab - and why it matters, Snow, Fire and Lights: Photos of the Week. the home, For 10. The phone stopped working, and our broadband was down for about three hours but then came. It was reported a yesterday (I think). View all small & medium business solutions, Cyber attacks don't come with friendly warnings, The Future is Now: insight for your business, Save time, manage your account, and check your services at your fingertips. She also looked into the email and text my dad received regarding the new appointments and found nothing in the system. These cookies help provide information on metrics the number of visitors, bounce rate, traffic source, etc. We're an incredibly well connected and supported network of people with a strong sense of community and customer service. BT said it had made its best pay offer and would not be re-opening the 2022 pay review. (adsbygoogle = window.adsbygoogle || []).push({}); Training is rushed, clothing is poor and supervisory support is weak. Hence, the addition of working experience gained from Openreach can truly be like a milestone . It's more important than ever to stay informed - Get the free CheshireLive newsletter direct to your inbox . You can view these money saving ideas by clickingHERE. CER / Field Insights - North England. Answered 26 October 2019 You will work long hours and not get paid for them . In a complex 2 stage install, engineers may need to dig up roads or put in overhead cable across a road. ", http://www.speedtest.net/my-result/3167201384. Anyone else had this? Engineers from Openreach managed to cut our telephone line while they were working on our road. Later in the evening my dad received at the exact same time, an automated phone call and a text from BT saying there would be an engineervisit between 1-6pm Wednesdayand the other stating someone was coming Thursdaymorning. 22h. There are a number of tests you can do yourself before calling your Service Provider and booking a BT Openreach Engineer or an Independent Telephone Engineer like myself. Engineers from Openreach cut the telephone line while working in the street. The transformation of the city centre into a wi-fi hotspot is a key project in our vision of Nottingham as a connected, business friendly city, so its fantastic that the project has also given work placement opportunities in a blue-chip company to some of our residents.. I later checked the track your fault on my dads account and it still had it noted that an engineerwas supposed to come Thursday aka today, so I cancelled it. Theyll aim to do this within 5 working days of you placing your order. So, if an engineer is already visiting your premises to carry out some work, there wouldn't be a cost. The engineers work to 2 time slots, 08:00 - 13:00, and 13:00 to 18:00. . With an antibacterial wipe, clean down any surfaces around the telephone socket our engineers may come into contact with. I have no doubt the public will show their support to workers and struggling families by turning up to picket lines, dropping off goods and standing side by side with people fighting for dignity.. Advertisement cookies are used to provide visitors with relevant ads and marketing campaigns. There is a standard cost of 140 for a new BT Openreach phone line installation, but not every provider charges the customer for this. While we respect the choice of our colleagues who are CWU members to strike, we will work to minimise any disruption and keep our customers and the country connected. Anne Heal, managing director for BT volunteering, said: The life of an engineer from Openreach is interesting and varied. It can sometimes be a few weeks before theyll contact you to arrange when they can complete the work at your premises. Anna Tims is away. Announcements, Guides & Community Updates. Well remotely activate a port on the ONT. My Background as a Phone Engineer in Southend. Amount of compensation. 12h19, Just had an unprofessional experience with an 'OR' engineer who had come in to look at why we we have had an increase in drop outs recently. 444 reviews from Openreach employees about Openreach culture, salaries, benefits, work-life balance, management, job security, and more. So confused as heck, we waited until yesterday afternoon and an actual Openreach engineer turned up. @richthestag. Darlington, United Kingdom. Were balancing the complex and competing demands of our stakeholders and that includes making once-in-a-generation investments to upgrade the countrys broadband and mobile networks, vital for the UK economy and for BT Groups future including our people. He could not find an issue with the BB and couldn't do too much digging as my dad was in a work meeting, but provided me a line of contact with him if we have extreme amount of drops again. Come home no Internet. Every year, we help more than 2500 people from all walks of life to start new chapters in their careers - more than any other private sector business in the UK. So out of all the frustration the phone problem is fixed and the engineer yesterday who sorted it was brilliant. 14 questions about Working Hours at Openreach What roles at Openreach can work from home during the COVID-19 outbreak? Find out moreBritish Telecom My Old Job I Loved, To book an appointment with me or a member of my team, please call. BT Group workers unionised with the CWU stand at a picket line outside the BT Tower in London during the strike on 29 July. 01-04-2021 Im an Independent Engineer providing the same high standard of workmanship as I was trained and employed by BT until 2011. I have my new router sent to me ready to go, which I was told to let the Openreach Engineer install. In 1987 I began a career as a British Telecom Engineer. I was pleased to be able to complete this voluntary placement as its a great way to help get me back into work. We urge all sympathetic members of the public to attend picket lines in their area and chip in to help out others.. How long is the appointment? The cookie is set by GDPR cookie consent to record the user consent for the cookies in the category "Functional". The engineer said you should only have one line and said to get rid of the other. The installation takes around three hours and the Openreach engineer will need access to your property. "The serious disruption this strike may cause is entirely down to Philip Jansen and his friends, who have chosen to stick two fingers up to their own workforce.". (adsbygoogle = window.adsbygoogle || []).push({}); I worked at BT for 23 years and now freelance as a Telephone, WiFi and Broadband Engineer. Please enter at least 3 characters to search. I saw one at a cabinet last Sunday afternoon. My main focus is to maintain good customer service and do exactly what you want, when you want and try to save you money! The ISP said it can take up to 72 hours. If, following their survey, Openreach decide that a 2 stage install is too complex, they may advise that FTTP cannot feasibly be installed. But opting out of some of these cookies may affect your browsing experience. What often seems to happen is that firstly, people who attempt to report a problem with their Telephone Service to their Service Provider get stuck in a loop. bt openreach working up a pole today. Most connections and installations are going ahead as normal, but engineer visits may be cancelled or delayed. Just click on. Engineer call outs and costs | BT Business Business help Phone line & services Fix Report or manage a fault Engineer call outs and costs There's no charge for most engineer visits. Skype involved a presentation, then a capability and suitability assessment. Why Alex Murdaugh was spared the death penalty, Why Trudeau is facing calls for a public inquiry, The shocking legacy of the Dutch 'Hunger Winter'. Within 10 working days, Openreach will have completed their survey. The Communication Workers Union (CWU), which represents the employees at BT, said that company bosses had "stuck two fingers up" to key workers. Civil's don't have to give the hrs travel time as you have to start at a yard. Noisy faults often dont show up on a line test result. This is how life was back then. Sockets becoming damp due to flood, spillage or exposure to high levels of steam. It was reported a yesterday (I think). Find out why I quit my Job and left BT Openreach to become a successful Independent Phone Engineer. An actual one and not one of the Qube(not sure how it's spelt) guys and it happened to be one of the guys who visited last year. Your contracted to 37.5 hours a week for work which your are field based. Out of these, the cookies that are categorized as necessary are stored on your browser as they are essential for the working of basic functionalities of the . Openreach is the UK's digital network business. What's the least amount of exercise we can get away with? Faulty equipment like a telephone or router not covered by a maintenance contract. They then spent a couple of days being inducted and learning about health and safety, before being paired up with an engineer. So, here's where it all started working as a Phone Engineer. It also insists that the line is properly fixed. Currently working as Asset/Inventory Data Management Analyst in BT Global for multiple clients simultaneously. Were responsible for faults caused by fair wear and tear on the BT Network or on equipment covered by a separate maintenance contract. There are a number of tests you can do yourself before calling your Service Provider and booking a BT Openreach Engineer or an Independent Telephone Engineer like myself. And once you've got some experience under your belt, there should be opportunities for overtime. But you will have heard of BT, BT Broadband and BT Infinity . He has sturdy life goals and knows where he wants to go. Thousands of members of Communication Workers Union will take action for 24 hours. Mar 2018 - Present5 years 1 month. Four rookie recruits have just been presented with a certificate and job reference after completing an eight week placement organised through Jobcentre Plus and in partnership with Nottingham City Council.
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