Companies can ask for reviews via automatic invitations. It goes against our guidelines to offer incentives for reviews. The law is too good for TruGym though who just ignore refunds after blatant breaches of contract. They charge you 20 every time you miss a payment and you cant cancel it you have to pay the full contract. The pool is regularly cold (the boiler once broke down and there was literally no heat in the pool), and the steam room frequently fails. Awful!!! They definitely must have known about the closure. A certain number of members have little respect for their club or for other members but there arent enough staff to encourage increased respect. Join the 263 people who've already contributed. Harlands (the company that takes care of their billings) have been on watchdog for another gym for cancellation dodging at all costs. Members are then promised refunds on annual contacts which haven't materialised and monthly payments have continued to be taken after the branches have shut. Your experience matters. Your experience matters. The only classes worth attending are the ones run independently, much better than the loud lacklustre performances of the staff. The pool is like something you'd see on a really seedy Butlins holiday campsite, all it needs is a few lagers hanging in a net in the corner of the pool for the local demographic! When the pool isn't packed out with kids' lessons or totally closed off for Aqua Swim, it is a free-for-all in the pool - There is no lane discipline whatsoever, young teenage boys messing around throwing each other into the pool and balancing on each other whilst bashing into people who just want to swim. beyond me , they have sullied their name. The classes are great, but tend to be morning or tea/time evening, and not much early afternoon when I'm free.Overall I'm very happy with trugym! My only criticism is that the drinks holders on some of the machines eg-treadmills, are not very clean, just a little grimy. i, Be vigilant about their policies. Also, water little bit too cold sometimes. Here are 8 tips for writing great reviews. as a regular memeber of this gym i feel it as it is my responsibility. I'm now in the process of seeking legal advice and so far it's looking positive. I imagine at this point they may get back to me and I will explain to them that I have given the agreed 30days noticeAnd if they choose to ignore it then thats not my problem. This suggests to me that they know they are not up to date. TruGym Reviews | Read Customer Service Reviews of trugym.co.uk Fitness & Weight Lifting Fitness centre TruGym TruGym Reviews 272 Poor 2.0 VERIFIED COMPANY trugym.co.uk Visit this website Write a review 29% 17% 12% 2-star 8% 1-star 34% Filter Sort: Most relevant Waleed 1 review GB 5 days ago Huddersfield gym- horrible service All that would have been nice is a little timely correspondence to let me know what was happening and what I would be expected to pay etc etc. Anyone can write a Trustpilot review. Not a warning or any sort of notification, but then as the sign on the door says of the now closed club, the staff were unaware as well.Hopefully cancelled direct debit in time. The lady on the reception named Nina mostly seen in the day time is extremely unwelcoming and rude with most of the members especially with the ones who cover, the management either needs to train her properly or find a more welcoming staff or gym will keep losing members. This gym is great! Poor customer service and conflicting information provided by staff! Was told that membership fees would be refunded pro-rota within 7-10 days which was hasn't happened and was well over a month ago. This year I registered again with a different email address. I cancelled my membership, now I owe them 82 pound some how, they need to sort out their cancellation policy. TruGym Stevenage. These companies sure know how to work the direct debit magic to help themselves and rip of people. Required fields are marked *. | Read 101-120 Reviews out of 262 AVOID LIKE THE PLAGUE. | Read 41-60 Reviews out of 241 We also ensure all reviews are published without moderation. It was a great gym to start off my journey on becoming the best version of my self. trugym customer service. Pay for a trustworthy gym that obeys the law so you get the proper financial protections. We also ensure all reviews are published without moderation. woodland hills market owner; warframe norg brain without bait; firefighter class a uniform pin placement. Here are 8 tips for writing great reviews. Waste of money. After reading about other peoples experiences of TruGym online, it seems this chain often shuts gyms without notice. Very convenient opening at 5 a.m. and surprised how nice the changing rooms are. But no way to resolve it. I've had an amazing time going to this gym. I signed up back in August, waiting absolutely ages for it to open. Completely recommend this gym for any women that are looking for a great gym for good value for money. For example, you can easily set up automatic payments, so you're never late. BUILD A PERFECT RESUME. The law is too good for TruGym though who just ignore refunds after blatant breaches of contract.My branch shut down down and I never received a membership refund. If you want to swim, join the KAL club in Huddersfield, an all-around much nicer experience! It does seem that there are other members who have also not been refunded. This company doesnt care about its members, its purely about money for these people. This company doesnt care about its members, its purely about money for these people. It goes against our guidelines to offer incentives for reviews. It's a great gym for the price, but the free weights area is intimidating for new users, and also it's really annoying when you miss a class and you get a trigger email telling you that you did. And the price is ok.Over all not impressed with the gym at all. Find out how we combat fake reviews. | Read 241-245 Reviews out of 245 | Read 61-80 Reviews out of 255 Awful showers. managed very well had a compliant and it was rectified very effectively, beautiful pool and spa 5 stars would recommend (tru gym huddersfield). He said he cannot remember the last time he did any training - it has been at least 2 years (and you can tell, the classes are a world apart from other Les Mills classes in other local gyms!!). Not only was this man always on his phone during his shift but he would then stay behind with his mates chatting to them whilst they trained to the full midnight close. Graham. We'll then contact Harlands on your behalf to get this resolved. The TruGym in Uxbridge closed without warning and were still taking payments AND bookings. No manager their so explained to the receptionist what the issue was and advised her that the statements had cost me so to make sure to return them. Probably because I sent it in so long ago and it shows their processing times are embarrassing. Perhaps more signage might be helpful?Having said all the above, the cost of membership is reasonable so maybe you get what you pay for??? Friendly environment for ladies only. Plus side, plenty of cardio equipment. 14 Customer Service Resume Examples for 2023. They dont tell you that though so youre surprised with a hefty bill and then told you have to pay it. i havent seen the gym manager, i dont know even if she exists, just heard there is one. Join the 271 people who've already contributed. TruGym Knowingly Breaks the Law Under the Consumer Rights Act If you buy goods that are faulty or pay for a service that isn't fulfilled you are entitled to a refund. I feel management from headquarters need to look into it as a lot of people at the Luton gym are unhappy. Verification can help ensure real people write reviews about real companies. DONT GO TO THIS PLACE AT ANY COST, Trugym chatham, I didn't like the showers. The English lady with dark long hair, who I was told is the manager there, I found her quite abrupt and rude towards me. I don't know what they're called either so I can't Google it.This is by no means a bad review, I'm just writing away and realising I could vary my routine with a bit of confidence and knowledge. A positive and social environment to train and meet people. Women friendly gym helpful happy staff happy to help however the studio at the gym is not very big so very difficult to get to any of the classes. I will probably be ending my membership soon and going to a cheaper competitor.Sauna and steam room is really nice, it's a shame the equipment is old and dirty. Could not be happier since I have moved to truegym The classes are run by professional instructors that continue to coach and push you during your class, Very clean and the staff are very helpful but its far to busy at peak times you have to wait to use most of the weights and machines cheers graham jones. False advertising! The list of kit faults is long much of which needs either a battery ,spanner or Allen key However management dont seem too concerned about walking around and sorting it outWeb sight is not up to date and the terms and conditions are un obtainable, gym location list is wrong Ipswich is not even listed and thats a just a 30 second input job, Trugym Gateshead Plenty of equipment and never have to wait to get on a machine. Join the 269 people who've already contributed. Still waiting on a response to my request for a refund. I then get an email in May saying I would be charged 14 per month. The showers and changing rooms are always clean and warm. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. The gym at Stockton is drastically in need of input.There is NO air conditioning, which wouldn't be so bad but the windows don't open either, so it's mafting. 2023 Trustpilot A/S. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. They are still charging me 6 months later and now have sent me a bill for over 50!!! I choose at this time to cancel our memberships and truGym continued to take money from my account. I've always felt so welcome at TruGym and enjoy making my daily trips. Bit apprehensive being a female in my 50s. The evening staff are very welcoming and friendlly. Huddersfield gym- horrible service, old gym equipment. Well located gym, friendly staff very clean, some equipment showing need for repair or replacement. There are some advantages to paying your Spectrum bills online or on the My Spectrum app. Finally. i m not only writing my concerns here but i am also taking it to citizen advise beaure or somewhere it matters. On their website and on the front door of the place it said that membership fees would be refunded pro-rota within 7-10 days. Not sit there and eat cakes.Ridicules customer service overall. There is no number to call and no way to cancel membership which reflects their lack of regard for customers.UPDATE: No one ever contacted me and I had to contact my bank to cancel the direct debit. They are young, inexperienced and basically don't want to be there. Head office: headoffice@trugym.co.uk Customer Services (direct debit): c.service@harlandsgroup.co.uk Parmjit Singh: trugym.parm@gmail.com / parm@trugym.co.uk Mobile number: 07979189309 Postal Address: Orchard Rising, Watling st, Rochester, England ME2 3UQ Facebook Community: https://www.facebook.com/trugymfail Parmjit (Parm) Singh Share this: Broken equipment takes a long time to be repaired. We also ensure all reviews are published without moderation. Here are 8 tips for writing great reviews. For the price per month, this is a great gym, it has everything u need and more. trugym customer service. Join the 270 people who've already contributed. Top gym with great facilities and friendly staff that are always willing to provide support and advice. The atmosphere in the gym has probably been the best part of going there as it motivated and helped you stay focused when you get there. kept it quiet from staff aswell ! Great gym, Centre of Bromley and easy for me to get to.There is free parking right out side after 6:30 which is perfect for me as i go after work. The staff seem to be stretched with admin-type duties and have no time to tour the gym and help members. Anyone can write a Trustpilot review. Variety of machines,locker rooms are always clean and tidy,Staff are polite and helpful when needed. All of the members that I have encountered at the gym were very supportive and helpful. Moreover i received several very abusive emails from them in the days following. !What a disgrace. I requested to cancel my membership online as they instructed (because they hide their phone number so fewer people call) and got an automated response, still refering to my cancellation as a 'request'. Avoid. So I worked here (Boston club) as a gym and fitness instructor before it was closed down out of nowhere. Howev after a month or so the member of staff who was working till midnight decided it was a good idea to consistently kick everyone out at half 11. Management is awful only good thing about trugym Gateshead is the cleaner, shes a credit to them, helpful and extremely polite! Always clean but sometimes have to ask for blue roll on weekends bit slow to get machines fixed but theres always an alternative.. the lass that works there weekday afternoons is an excellent example of how gym staff should be, always fills you with motivation and always full of beans (Marie) . 2023 Trustpilot, Inc. All rights reserved. The management are useless and very unfriendly. Terrible service. Trugym is just at the level that suits me but it is understaffed and any problems, repairs or maintenance seem to take ages. How many stars would you give TruGym? As the face of the organization, the customer service team is instrumental in building and maintaining that reputation. Management ineffective and ambivalent. Joke of a place. Hi,There are no induction classes for new joiners on weekends. The gym has alwaysbeen very untidy, with buckets everywhere to catch leaks from the ceiling, and the pool has alwaysfelt like a iceplunge bath, we actually couldn'tuse the pool from October last year until this month as it was so cold and all the staff ever said was "the boilers broke" yet the jacuzzi was warm, when i asked them to explain how this was possible, i just got looked at like i was from a different planet. 0 star! I am stuck at this gym as it is the only ladies gym so there is deffinately a market for one . LACK OF CUSTOMER COMMUNICATIONI absolutely love TruGym and spending time there. Needs upgrading but brilliant staffThe gym equipment needs upgrading and steam sauna not in use for long time therefore it needs attention.Ewelina member of staff brilliant friendly helpful ,knowledgeable.She made me feel very comfortable.She should definitely be promoted as she got the right attitude for the job. However, Truym's parent company, Harlands continued to take monthly membership from my account for 6 months at a total cost of 175 approx. When it comes to growing a business, reputation is everything. Cancelled after one year membership. | Read 81-100 Reviews out of 267 TrugymStop taking payments from new customers when you know full well that you are closed !!!! A relaxing atmosphere also with the benefits of the jacuzzi and sauna. Companies can ask for reviews via automatic invitations. Ive been at this gym for nearly 2 years. They've also had bad reports in the paper. Staff are the ones who represent the gym and are suppose to behave in a professional manner. Was mis-sold a deal by staff which they say is my own fault for believing what a representative said to me. Poorly managed, as I hardly see any staff attending to stray weights left behind by users or instructing users to put their weights back after use. Please look at the clientele, they aren't an average age of 18, I am 62 my friend is 72 and we have a lot of people in that age group. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Already too busy at peak times and recruiting for new members at local university.AC is not good enough during Summer months. Staff beyond rude ! I cannot wait until the mad rush dies down so that I can do some classes as at the moment they are packed out! The changing rooms are always clean and the same for the showers! However, you are likely to be ignored. Was told by receptionist I could only had a brief tour and if I wanted to try out any equipment I would have to pay for a day pass 16. Author: Stephen Greet, Co-founder. Found out from Jamie following a hit and run incident in the gym car park the cameras are DUMMIY! I'd be in two minds about renewing my membership next year. I have been trying to contact them for a refund for months and have been completely ignored. It wasnt until I arrived at the gym to see it closed with a sign on the door saying an eviction notice had been implemented and Google saying that the gym had Permanently Closed. Ash showed me around when i started and explained each machine and how it would benefit me, he is always willing to give a good service and always rises the spirits when i feel like im about to give up! Pay a little bit more and go somewhere decent ! TruGym in maidstone closed, without notification , just came in to gym like any other day to be greeted with this lovely message on the door.. "Maidstone is closing from 18th may 2022, we appreciate all the support members have given however the club has been forced to close for all queries regarding membership please email maidstoneATtrugym.co.uk" They have taken my direct debit the next day .. and im absolutely sure i will not get that money back.. absolute audacity ! We use dedicated people and clever technology to safeguard our platform. Very clean with a good atmosphere and equiptment maintained to high levels. Billie, Ada, Abs and Stephanie have always been adaptive in their classes and either challenged me further, allowed me to adapt or continue workouts as well as provided hints and tips for certain areas. Trugym is just at the level that suits me but it is understaffed and any problems, repairs or maintenance seem to take ages. So far, an excellent option for a gym considering the membership prices are cheap. We also ensure all reviews are published without moderation. Your experience matters. Your experience matters. Join the 268 people who've already contributed. Numerous times iv had to call and email to find out what what's going on with my refund to be told NOTHING!! On Wednesday I was shocked to discover it had closed down the day before and all the staff had lost their jobs. We take reports like this very seriously and I can assure you that we will be conducting a full investigation into the matter.Thanks, The truGym Team, Rubbish customer service. Trugym chatham disgraceful customer service.ThIs gym was still not open dispite date after date of saying it would be.using the excuse it's a health and safety issue.For a company that has fingers in a number of pies mostly gyms,you would think they would get it right.To make matters worse they only informed some members
,it would not be open late the evenings before.And the were many more that never even got that email.avoid thistrugym and company Run by a parmjit Singh.try getting the basics right before your take to many projects.idont waste your money this should be well avoided.